Can you provide us with a brief introduction about your company and your role within it ?

I am responsible for the technical support pole in the real estate and logistics department of the University of Rennes.

As such, I provide, among other things, the management of the establishment’s heritage information system in connection with my IT DSI colleagues.

What were the challenges or issues your company faced before you started using our solution ?

We are currently carrying out a very major energy renovation project from our Villejean campus, all in occupied site.

To date, there is still no construction of this type without nuisance. We have planned places allowing users who wish to come and work for a few hours or days away from nuisance.

But to be able to guarantee users a seat, we had to find a suitable reservation tool, our existing booking tools being rather focused on the “local” dimension.

How did you find out about our solution and why did you decide to try it ?

Our heritage vice-president, Béatrice Bouchet, had the opportunity to meet the company TWINSYS as part of its functions. Being in addition a company in our region, and even our department because we have sites in Lannion, we have naturally approached Twinsys.

How was the implementation of our solution within your company? What were your first feelings ?

I was first surprised by the simplicity of implementation of the tool, whether technically or functionally.

Support by Twinsys allowed us to be able to quickly advance on the expression of the need and therefore on the configuration of the tool.

The deadline for this project was extremely constrained, but its implementation has proven me wrong when I informed the users that we would not be ready in time.  

What specific benefits have you seen from using Twinsys? How has this positively impacted your operations or bottom line ?

As a functional designer of tools, a good tool is a tool that beyond corresponding to the functional need, is not the subject of too many assistance ticket.

Since the production of the tool was produced almost 2 months ago, I have not received any assistance request to date.

Twinsys is used and obviously without difficulty!

How did you find our support throughout your user journey ?

The support was excellent thanks to listening to the team that took care of the context.

Therefore, we only had to answer the questions so that the configuration was set up.

We even needed specific development related to requirements of our IT. This development was done in direct collaboration with our IT, I only had to see the positive result of the latter.

In summary, how would you describe your overall experience with our solution and our teams and how has it contributed to the improvement in your company ?

This implementation in this context is an experiment for us. Indeed this kind of use will develop in the future and will already have feedback from Twinsys.

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